Date / Heure
Date(s) - 06/05/2015
Toute la journée
Philippe Lorino est professeur éminent à l’ESSEC Business School, Paris – France
Date: Mercredi le 6 mai 2015
Lieu: HEC Montréal (3000 Chemin de la Côte Ste-Catherine)
Salle: Sony (1er étage, section jaune)
Conférence en français avec powerpoint en anglais
Apportez votre lunch, café et jus seront servis!
This research studies the curious odyssey of “Lean Management”… Under this label, managerial ideas and practices have undergone, first a step towards process thinking, and then a striking return to variance-based control habits. The presentation will first recall the key ideas originally highlighted by the pioneers of “lean management” (Shewhart, Deming, Ohno) and their distinctly processual / practice orientation, just after Second World War: key role of field actors as “the thinkers of activity” (Ohno), emphasis on the improvement rather than planned theoretical objectives (“not zero defect, but one less every day”), importance of slack and reflexivity, collective effort excluding individualization, exploratory attitude combining future-orientation and experimentation. It will show the original theoretical inspiration of the pioneers of Total Quality Management (Shewhart and Deming), who studied pragmatist philosophy and tried to operationalize some of its key ideas (inquiry, experimental approach, primacy of practice, key role of semiotic mediations), in particular through the famous “PDSA” Deming cycle (Plan, Do, Study, Act). The practices today labelled as “Lean Management” demonstrate a surprising historical reversal: individualization, theoretical optimization based on off-the-field models and algorithms, variance-based corrective action based on past standards, systematic elimination of slack. This reversal can be summarized by the transformation of the exploratory “PDSA” (Plan-Do-Study-Act) cycle into the control “PDCA” cycle (Plan-Do-Check-Act). A small letter (S to C), a big change for organizational actors… An empirical illustration (the activity design and the performance management of call centres in the customer service of Electricité de France) will be presented. Some hypotheses will be made about the reasons of such a historical reversal (dominant managerial approaches to temporality, slack and waste; to experimentation and risk; to the individual or collective dimension of performance).
Cette conférence est organisée conjointement avec Mosaic – le pôle créativité et innovation et la Chaire de recherche en gestion stratégique en contexte pluraliste